Import Customer Services Co-ordinators

Location: Felixstowe

Salary: Up to £28,000

Job Description:

Are you looking for a new challenge in shipping, do you have good customer service skills?
We are currently recruiting for a number of companies in Felixstowe and the surrounding area.

You would be required to provide:
• Exceptional customer service via telephone and e-mail
• Assist customers with their enquiries, provide solutions to issues arising and deal with customer complaints in a professional manner. You may, on occasion, be required to meet with clients
• Maintain and enhance customer satisfaction levels to ensure customer retention and create sales opportunities for the commercial team
• Liaise with customers to arrange deliveries and release of containers


  • Good understanding of Import shipping procedures
  • Good deep-sea and/or short-sea shipping knowledge
  • Basic understanding of customs procedures
  • Good knowledge of port systems Destin8 and CNS
  • Good knowledge of the Odyssey system
  • Professional and confident telephone manner and e-mail etiquette
  • Excellent customer service skills
  • Clear written and verbal communication skills
  • Attention to detail and high level of data input accuracy
  • Ability to solve problems and work under pressure
  • Organised and able to work on own initiative
  • Good working knowledge of Microsoft Office: Word, Excel, and Outlook

 Salary up to £28,000

To apply for this job, email your details to